Ditch the department before it drags you down

Ditch the department before it drags you down

I’ve abolished departments at BigChange. There will be no more divisions within my business. Instead, I’m creating teams. Some of these teams will be assembled according to specialty, such as RoadCrew customer service, but others will reach across different areas of...

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Bridging the generation gap

Bridging the generation gap

The Brexit vote divided young and old. People who had already made their money, bought property, and perhaps even retired, were much more likely to vote Leave, while students and those on the first rung of the career ladder wanted to Remain. When I started reading...

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The journey of an entrepreneur

The journey of an entrepreneur

I have been in business since I was 11 years old. I started out working for my father, an auctioneer, before growing my own bakery business in my twenties. Now, aged 56, I run technology start-up BigChange. I don’t know many entrepreneurs who have experience across...

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When was the last time you visited your shop floor?

When was the last time you visited your shop floor?

I don’t have to read the FT to know that M&S’ sales are in trouble. You can judge the health of any business from its shop floor. So when I visited the M&S flagship store in Marble Arch and found myself in the dirtiest, dingiest changing room I have ever seen, I knew...

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Call me old-fashioned but I love a suit

Call me old-fashioned but I love a suit

BigChange is a technology company, so many people assume that my colleagues and I come to work in jeans and a hoodie. We don’t. This isn’t the West Coast of the US and I am not an 18-year-old coder who lives on Huel and Pop Tarts. In fact, I’m still a stickler for the...

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Don’t let the data junkies destroy your business

Don’t let the data junkies destroy your business

Meetings are a necessary evil. They take up a lot of time, and can be an excuse for people to talk a lot while saying very little. Yet they remain fundamental to keeping on top of your business’ performance. How else can you share important information with the people...

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The BigChange entrepreneurs’ club

The BigChange entrepreneurs’ club

Sometimes, in the service and transport sectors, your best customers can be your toughest critics. They are your super users, testing your technology to its limits. They have thousands of ideas for improvements, and little patience for development cycles. How do you...

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“How do you work with your wife, Martin?”

“How do you work with your wife, Martin?”

Last week, I wrote about the power of surrounding yourself with entrepreneurial people. I’m lucky to have some seriously talented and successful family members around me, supporting and advising me at every step of my journey. This week, I’d like to focus on one of...

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