The start-up culture conundrum

The start-up culture conundrum

One thing that keeps every founder awake at night is: how are we going to maintain my company’s culture and momentum as the organisation grows? If you Google “How to maintain start-up culture”, you’ll see more than 16m results. Everyone is trying to solve this challenge but, suffice to say, there are no easy solutions.

read more
Chairman’s blog: There’s luxury and then there’s LUXURY

Chairman’s blog: There’s luxury and then there’s LUXURY

2nd September 2021 – There’s luxury and then there’s LUXURY. What really defines a luxury brand? Is it all about heritage? Is it about price? Store location?

For me, the thing that truly defines a luxury brand is exceptional customer service. When you have a Leeds accent and you walk into a department store in London and they treat you as though you’re the most important customer in the building, that’s a luxury experience.

read more
Have a little patience

Have a little patience

People sometimes ask me what it takes to be successful in business. Of course, there is no simple answer to that question, no magic bullet. But I do believe that one of the most vital qualities you need in order to build a thriving business is patience.

read more
My first week as chairman

My first week as chairman

5th August 2021 – First of all, I’d just like to express my thanks to all the people who have sent well wishes over the past week. As any CEO will tell you, moving into a chairman role is exciting but also daunting – it’s a step into the unknown – so it means a lot to see so many of you reach out.

read more
A promotion, and a new challenge

A promotion, and a new challenge

30th July 2021 – Today, I’d like to share some big news. As BigChange moves into its ninth successful year, our current chairman Richard Warley will be supporting the next phase of our growth by taking on the role of CEO.

read more