National drainage company Eurotech Environmental has rolled out the latest mobile workforce management technology from BigChange.
The cloud-based and mobile system provides real time synchronisation between office and tanker operators using a 5 in 1 mobile app. Providing a complete end to end business system replacing all paperwork, Eurotech has seen a £1million increase in business since going live with BigChange last summer.
Established in 1991, Eurotech is one of the UK’s largest independent waste management companies providing national liquid waste tankering and drainage services.
Nick Banks, Operations Director at Eurotech Environmental commented:
“We had been looking for a suitable system for years but we couldn’t find one that could meet our needs. When BigChange came to demonstrate their system our jaws literally dropped to the ground; it was exactly what we were looking for”.
BigChange implementation of the JobWatch system began early 2019 and was fully implemented in 6 months. Eurotech employed the BigChange Professional Services team to create a completely automated system that mimicked everything that was being done manually before.
Banks continued:
“This was really important. We had honed our system over many years but it was still very much paper based and the business had grown to the point that we knew we needed to automate. However, we didn’t want to change anything and BigChange offered a truly flexible solution that has been successfully adapted for our needs”.
Central to Eurotech’s needs was a combined Job Sheet and Waste Transfer Notice with a job grouping capability for managing routes with tankers doing multiple jobs before disposal at a waste transfer station. This was one of a series of industry-leading developments pioneered by Eurotech and the result is a completely automated end-to-end system.
Banks commented:
“Optimisation of routes alone has saved almost 10 per cent on fuel and wage costs and our drivers no longer need to come to the office to collect their jobs. We are also much more reactive to emergency jobs as we know where everyone is and what they are doing – it’s fantastic to have this visibility”.
Tanker operators receive jobs and routes on tablets that they use for everything from vehicle and site safety checks, to job cards and accompanying compliance documentation. Coupled with vehicle tracking, the office has full visibility of all operations, nationwide, 24/7. Customers receive ETA notifications and on job completion they receive job tickets complete with photographs to prove ‘job done’. Waste transfer stations meanwhile receive automated emails of a tankers ETA with digital Waste Transfer Notices.
Banks noted:
“BigChange has completely transformed the way we work. Through improved efficiency and productivity we have seen a £1million boost to our business and are on track to double the size of our fleet. And customers are so impressed that I know we are winning more business thanks to the enhanced service we can now offer”.
“With Coronavirus lockdown, we’d have really struggled to deliver our services without BigChange. We can turn up at a home or a factory to empty a septic tank or collect waste, complete the job and then send the customer an immediate email with supporting photographs; we don’t need to interact at all and the customer probably didn’t even know we been onsite.”
He concluded:
“Since BigChange is cloud based and easily accessible anywhere, anytime, we can expand more easily nationwide as we don’t actually need an office – just somewhere to park our tankers”.
