Stirling Electrical Transforms With BigChange Job Management

Posted on 3 February 20233 February 2023 by Martin Port

A BigChange job management system is helping electrical contractor Stirling Electrical Services improve efficiency and transform business performance. An electrical and security system company, carrying out domestic and commercial work across Scotland, Stirling Electrical replaced a number of disconnected systems with the all-in-one solution from BigChange. Using a BigChange mobile app synchronised in real time with the back-office system, Stirling Electrical has reduced the amount of paperwork it produces and processes by around 80 per cent, improved operational efficiency by 20 per cent and is winning more tenders.

“In our first decade we were entirely paper based, however, in 2007, after ten years’ of business we made, what was at the time, a significant investment in field service software from America. This was a big step and one few companies of our type and size were taking,” commented Scott McLean, Owner and Director of Stirling Electrical Services and its security system division Stirling Alarms. “We also started using standalone vehicle tracking and navigation equipment at about the same time”.Scott McLean, Owner and Director of Stirling Electrical Services and Stirling Alarms

“These systems did boost productivity and reduce administration, but only in part. We were still manually producing paper job sheets which, when completed, needed scanning for historical reporting, and the tracking and navigation didn’t ‘talk’ to each other or other management processes. BigChange is great as it does everything we need in a single package and is ready to go straight out-of-the-box.”

Established in 1996, Stirling Electrical Services is an electrical and security system company operating locally in and around Stirling, and nationally across Scotland. With a team of qualified engineers, electricians and apprentices, Stirling Electrical offers fault finding, installation, maintenance, inspection and testing services, while experienced office staff are on hand to deal with initial job enquiries through to job completion reporting. Promising a ‘Professional Efficient Service’. Stirling Electrical has subsequently established a branded security alarm service, including CCTV, Fire and Smoke Detection, Emergency Lighting and Door Access, as well as installing Electric Vehicle charge points.

Stirling Electrical selected the BigChange job management platform, which incorporates customer relationship management (CRM), job scheduling, live tracking, resource management, job finance and business intelligence, following a recommendation from another BigChange user. Since implementing, Stirling Electrical has fully automated the production, completion and filing of job cards and no longer has to print, fill in and scan. This means information is available in real-time and is available as and when required to answer customer queries or review site histories.

“The biggest thing about BigChange is the visibility that it gives us. All the information we need is instantly available so we can manage everything more dynamically and keep customers better informed,” said McLean. “We’ve also won tenders because BigChange allows us to tick more boxes and is so easily adaptable we’re confident we can do anything that is asked of us.” Scott McLean, Owner and Director of Stirling Electrical Services and Stirling Alarms

Integrated vehicle tracking and navigation combined with intelligent and responsive scheduling has further boosted daily productivity and simple things like engineers no longer having to ‘phone-in’ at the start of the day or end of a job are making a real difference to the work that can be completed each day.

The ability to automatically capture on-site information including date stamped photographs and ‘no-touch’ signatures, introduced to support Covid restrictions, together with other processes, enabled by BigChange, are also helping Stirling Electrical secure additional contracts with public sector organisations such as Housing Associations.

“Although we have already made significant improvements in our management and reporting processes using BigChange, there is always more that can be done,” McLean continued. “Moving forward we can achieve additional efficiency gains by integrating with our accounting and financial reporting functions and we hope to implement the online booking portal for some of our larger customers.

“As BigChange is adaptable and modifiable the support of the account management and Roadcrew support teams, as well as the wider BigChange Community, has been one of the biggest strengths of the system as we know there is always someone on hand to offer advice or assistance if we need it.”

BigChange helps surface repair specialist Prymo double business

Posted on 3 February 20233 February 2023 by Martin Port

PRYMO SURFACE SOLUTIONS HAS DOUBLED THE SIZE OF ITS BUSINESS IN JUST SIX MONTHS FOLLOWING THE IMPLEMENTATION OF A BIGCHANGE JOB MANAGEMENT SYSTEM.

Offering a complete repair, restore and resurface solution for any type of surface, Prymo has dramatically increased productivity in the office by eliminating paperwork and introducing automated workflows. The system also gives management complete visibility of the operation 24/7, as well as the ability to produce in-depth business critical analytics at the touch of a button.

“Committing to BigChange was a big step but it was all about mindset,” commented Prymo Managing Director and founder Jasen Jackiw. “I knew the system did everything we needed, and more, so it was a bit like a symbolic burning ship. By signing on the dotted line, I was getting rid of the worries and the ‘what ifs’ and committing to making the company a success. And that’s exactly what happened; with BigChange we are going from strength to strength and the system just keeps on delivering”.Jasen Jackiw, Managing Director and founder of Prymo

“BigChange has also empowered and motivated us as a team,” he continued. “This has transformed the feel of the business from a small company to one that can provide a more corporate, larger-company experience – but retaining the personal touch.”

Based in Manchester, Prymo is the largest repair and resurfacing company in the north-west. From small damage repairs to full facade solutions and work packages, Prymo offers a complete surface repair, coatings, restoration and cleaning solution for organisations such as Balfour Beatty, English Heritage and Manchester City Council and has just committed to a 25% growth in its mobile team to drive future expansion plans.

The BigChange job management system, which incorporates customer relationship management (CRM), job scheduling, live tracking, resource management, job finance and business intelligence, has replaced a number of disparate systems including spreadsheets, sales management software and multiple apps with one simple to use and easy to integrate solution. The use of real-time tracking in combination with intelligent routing and scheduling is ensuring efficient job planning and communication with customers and technicians, armed with mobile phones running the BigChange app, can access a huge variety of customisable job sheets and workflows whether they are working on large construction projects or in retail environments.

Prymo has also halved the cost of its internal account management thanks to BigChange. By eliminating menial administrative tasks, staff have been freed up and redeployed to work on customer service and business development.

“By investing in BigChange we have invested in our staff and we have committed a 110% to BigChange and therefore the business and its people,” Jackiw continued. “As a result, we have made people’s jobs easier so we have less problems. Less problems means a happier team with a better mindset and this means a more productive workforce.”Jasen Jackiw, Managing Director and founder of Prymo

BigChange delivers business growth for specialist project logistics

Posted on 16 September 202216 January 2023 by Martin Port

14th september 2022 – Specialist Project Logistics (spl), a specialist transport and delivery service for high-value items, has achieved a 40 per cent growth in business since implementing the latest job management technology from BigChange.

The cloud-based platform has allowed SPL to transform its paper-based operation with end-to-end digital workflows reducing costs and improving communications. The fully integrated CRM ensures every opportunity is managed to its full potential, helping the business secure more work, whilst automated scheduling improves the efficiency of the mobile workforce by up to 50 per cent.

“Prior to BigChange, we were completely paper-based, which meant vital information was not accessible, and the operation was not scalable,” commented Phil Dixon, Commercial Director at Specialist Project Logistics. “My remit was to implement a strategy for growth, and to achieve this, I knew I needed to provide a structure that allowed for the flow of information between the field teams, back office and management.

“BigChange provides this! From initial enquiry through the actual delivery process to invoicing and payment, every piece of information is recorded and centrally stored, meaning it is accessible whenever and wherever it’s needed. In addition, the CRM has transformed our sales process, so we are winning more business; the intelligent scheduling means we can do more work with the same resource, and the real-time tracking and updates mean we can respond to changes as they occur and keep the customer informed.”
Phil Dixon, Commercial Director, SPL

SPL is based just outside of Doncaster, with easy access to the motorway network allowing them to provide a bespoke delivery service across the mainland UK. Operating a mixed fleet of trucks and vans, SPL specialises in the transport of high-end white goods, ensuring equipment is delivered in situ. Working alongside its sister companies General Catering Services and Jeros UK, for high street names such as J D Wetherspoons, Co-Op and Five Guys, SPL offers a complete solution including warehousing and consolidation, unpacking and positioning, and removal and disposal.

BigChange job management platform, which incorporates customer relationship management (CRM), job scheduling, live tracking, resource management, job finance and business intelligence in one simple to use and easy-to-integrate platform, has transformed service delivery for SPL. Using the CRM to log enquiries provides intelligence for the management team for business development and ensures consistency of information once work is won. Drivers armed with tablets have access to delivery details and the flow of real-time information between field and office, including POD, complete with photographs and time/date stamps and continuously updated ETAs ensuring the client is kept informed.

“BigChange is like one big encyclopaedia for our business,” Dixon continued,

“When the pressure is on, and multiple plates are spinning, BigChange is a steady hand ensuring nothing gets dropped! BigChange is easy to use – even for the least techy person, and the support from the BigChange team is excellent.”
Phil Nixon, Commercial Director, SPL

Forth roll-out BigChange job management system

Posted on 9 September 202216 September 2022 by Martin Port

31ST AUGUST 2022 – BUILDING SERVICES ENGINEERING COMPANY FORTH, HAS IMPLEMENTED BIGCHANGE TO IMPROVE THE MANAGEMENT OF OVER 10,000 COMBUSTION, AIR CONDITIONING, MECHANICAL AND ELECTRICAL ASSETS FOR CUSTOMERS, RANGING FROM THE ROYAL HOUSEHOLD TO GLOBAL REAL ESTATE FIRMS.

A complete job management solution, BigChange is improving the efficiency of routine maintenance scheduling, ensuring compliance with strict servicing standards, reducing back-office resources and boosting customer service levels with detailed, customised reporting. Cost control features and automated invoicing are also contributing to FORTH’s rise as one of the fastest-growing building service companies in the UK.

“Prior to BigChange, the work of our engineers and the financial management of jobs was completed using a variety of tools,” commented Sarah Jones, Systems Process Manager at FORTH. “Whilst this was right for us as a much smaller operation, it did not provide the ability to manage specific servicing records, and consequent remedial works, of every asset we look after. It was also inefficient and hampered our ability to deliver specific servicing information to clients.

“Having looked for a solution for approximately two years, BigChange was the only one which combined all of the elements of job management we were looking for, together with strong asset and financial management capabilities.”
Sarah Jones, Systems Process Manager at FORTH

FORTH is a specialist, multi-disciplined mechanical and electrical service provider operating throughout the South of England, London and the Midlands. FORTH has over 60 years of experience designing, installing and maintaining HVAC and electrical plant equipment within the public sector, heritage, commercial and industrial spaces. FORTH is trusted by facilities and estate professionals in organisations such as Salisbury Cathedral, University Hospital Southampton and the Priory Group.

The BigChange job management platform, which incorporates customer relationship management (CRM), job scheduling, live tracking, field resource management, job finance and business intelligence in one simple to use and easy-to-integrate platform, has had a big impact for FORTH. Routine tasks have been automated, and the ability to create detailed service standards has enabled FORTH to work directly with clients to create, report on and continuously improve the health of their assets.

The ability to access historical service records whilst on-site ensures continuity of service, and the speed and immediacy of completion reporting are boosting customer service levels and financial control. FORTH is also using BigChange vehicle tracking to monitor and improve driving standards

“BigChange is the solution that will enable us to scale our business to the next level, and we know we have made the best possible choice, both for our current and future requirements,” she concluded.

“The whole team has embraced BigChange, and we have been supported by them at every stage; there is always someone available, and they are always able to help!”
Sarah Jones, Systems Process Manager at FORTH

Plumbing & Gas Solutions gets a grip of costs with BigChange

Posted on 9 September 202216 January 2023 by Martin Port

Leeds, 07 September 2022 – Plumbing & Gas Solutions is set to improve their efficiency, saving the company time and money, following the implementation of a BigChange job management system.

By automating workflows and connecting mobile engineers armed with tablets to back-office staff and management, BigChange is improving efficiencies, reducing outgoings and eliminating the potential for errors.

“Using BigChange we are changing our behaviours and therefore our culture,” said Darryl Taylor, the new Operations Director taken on to implement BigChange for Plumbing & Gas Solutions. “Management no longer needs to keep tabs on the workforce, engineers can focus on the job, not the paperwork, and our customers can engage with us when and how they want to. This will allow us to grow the business in a sustainable way to the benefit of our staff, our clients and our community.”

“Occasionally, paperwork that had not been correctly filled in or submitted was resulting in the odd job not being invoiced,” commented Carl Yeomanson, Managing Director of Plumbing & Gas Solutions. “This was not just costing us in terms of lost billing, parts would have been purchased to do the job, engineers were still being paid and we were using fuel and other consumables, to do the work. Due to the size of the projects we work on we know that in the first week of using BigChange we saved many hours of time scheduling jobs and had a more streamlined approach to our billing system!

“But the savings don’t stop there,” he continued. “There were other avoidable charges, such as lapsed vehicle leases, and we were not using our engineers to their maximum capacity.”

Plumbing & Gas Solutions was established in 2010 and was initially focused on domestic services; the company fitted the first bathroom for Homebase which was recently sold for close to £100 million. Having consistently grown, year on year, Plumbing & Gas now specialises in commercial and industrial reactive maintenance and retrofit projects, working for brands such as Centre Parcs, Stadium MK, Cranfield University and Bletchley Park. Plumbing & Gas operates a mixed fleet of vans and trucks and has the largest team of commercial gas engineers in the region

Using the BigChange job management system, which incorporates customer relationship management (CRM), job scheduling, live tracking, resource management, job finance and business intelligence, in one simple to use and easy to integrate platform, Plumbing & Gas now work smarter rather than harder.

Intelligent scheduling ensures the most appropriate resource is allocated to each task and ad-hoc requests can be accommodated, whilst engineers no longer have to physically check in at the office as there is a real-time flow of information between office and field, with job cards, completion reports and photographs available 24/7. Equipment specific service histories, certificates and maintenance records can be accessed, in just a couple of clicks, and the invoicing and payroll are automated based on vehicle tracking and digital reporting.

The BigChange customer portal allows Plumbing & Gas’ clients to self-serve with access to certificates, completed work reports and invoices and they can even book their own appointments based on continuously updated engineer availability. Plumbing & Gas is also utilising the features of the BigChange CRM to boost customer service by reviewing dormant clients and identifying additional opportunities with existing relationships.

Plumbing & Gas’ engineers are also embracing BigChange with guided vehicle checks, advanced routing and even driver alerts for speeding and idling, which is creating healthy competition, further reducing costs and minimising environmental impact.

Quest wastes no time in expanding business with BigChange

Posted on 9 August 202217 August 2022 by Martin Port

Quest Waste Management has achieved significant business growth following the implementation of cloud-based job management technology from BigChange.

In the past 18 months, the Yorkshire-based provider of domestic and commercial drainage services has opened a new depot serving the Midlands and south, invested over £1.8m in its fleet of specialist vehicles and more than doubled its workforce. The BigChange platform has been an integral part of this success, reducing Quest’s reliance on paper job sheets and manual scheduling, improving communication and providing additional business intelligence.

“BigChange has helped us to transform our business,” commented Ivan Smyth, Managing Director at Quest Waste Management. “By providing tools to efficiently manage every aspect of the mobile operation, we have achieved a strong foundation for continuous growth.”

“In fact, we see the impact of BigChange on the business every day,” he continued.

“From the initial enquiry through to job allocation, completion and invoicing, BigChange helps us manage our resources and share critical information both within the company and with contractors and clients.”
Ivan Smyth, MD Quest Waste Management

Quest Waste Management is a specialist in tankering, CCTV drainage and sewer inspections, drain cleaning and unblocking, and ‘no dig’ technology pipe repairs. With a workforce of more than 65 individuals and a fleet of vehicles including articulated, rigid, vacuum and Jet Vac tankers, Vacuum and recycler units and CCTV and jetting vans, Quest provides a nationwide service to domestic and commercial customers, including Costain, A1 Loohire and Acumen LTD.

The BigChange job management system incorporates customer relationship management (CRM), job scheduling, live tracking, resource management, job finance and business intelligence in one simple to use and easy-to-integrate platform. Used to record customer details such as service histories, live quotes and ongoing jobs, the CRM is an important business tool helping Quest improve customer service levels, win more work and have insight into its commercial activities.

Customisable jobs sheets, accessed by field staff using tablets that are live linked to the back office, as well as automated scheduling, are reducing the admin resource required to manage the mobile workforce and increase operational efficiencies, whilst vehicle management tools, including real-time tracking, driver behaviour reports and utilisations statistics, are further improving job allocation and resource management.

BigChange is also helping Quest maintain the highest possible standards in quality, environment and health and safety management, in accordance with its ISO accreditations.

Quest Waste Management using the BigChange job management system.

BigChange lifts the weight of job management for Upholstery2u

Posted on 12 July 202217 July 2022 by Martin Port

Gym equipment repair specialist Upholstery2u is using the latest BigChange technology to streamline workflows and boost customer service levels.

Supplied by BigChange, the complete job management platform dynamically schedules work for a nationwide team of upholsterers which is shared, via an app, to mobile phones that synchronise in real-time with the back-office solution.

Since implementing BigChange, Upholstery2u has seen a marked improvement in its SLA reporting and customer feedback and has also reduced the administrative resource required to manage the mobile operation.

“We chose BigChange as it was relevant to our industry with many features that suit our specific needs,” commented Daniel Boyle, Managing Director of Upholstery2u. “Having said that, it is also extremely user-friendly and flexible which means we can make changes and tweaks if we need to.

“Since implementing BigChange we have noticed a difference in every aspect of the business,” he continued. “BigChange takes care of the routine, time-consuming tasks, which allows us to focus on what we do best – getting the job done and keeping our customers happy.

“Using BigChange we can automatically schedule and track our team. In turn, they have more control over their workload with job completion reporting, photo sharing and stock requests, all available through the app on their phone. Our SLA monitoring and customer service is better, and customers can self-serve with live tracking and completion reports.”
Daniel Boyle, Managing Director of Upholstery2u

Upholstery2u provides on-site upholstery repair services for gyms across the UK. With a fleet of mobile workshops in customised MWB vans, U2U repairs and replaces damaged pads on gym equipment minimising downtime and disruption for gyms and their users.

U2U also offers annual maintenance contracts and in-house repair services.

Working with names such as Energie, JD Gyms and Total Fitness, Upholstery2u makes around 10,000 site visits a year looking after hundreds of pieces of gym equipment.

Since implementing the BigChange job management platform, which incorporates customer relationship management (CRM), job scheduling, live tracking, field resource management, job finance and business intelligence, in one simple to use and easy-to-integrate platform, Upholstery2u has streamlined workflows throughout the business.

Customer quotations, completion reports and invoices are all automatically produced and customers can monitor progress in real-time and provide feedback through the platform.

Accessible 24/7, from any internet-enabled device, BigChange has also enabled managers at Upholstery2u to take back control of the business rather than focus on day-to-day administration.

Performance reports, business metrics and forecasting are all available at the click of a button which it hopes will fuel future growth.

Upholstery2U Engineer in vehicle holding their BigChange tablet — An engineer for Upholstery2u uses a BigChange tablet to manage their jobs for the day.

Envirocare transforms ground maintenance services with BigChange tech

Posted on 6 July 202217 July 2022 by Martin Port

By using BigChange, Envirocare has replaced four different admin systems with one complete job management solution streamlining the organisation of its nationwide commercial gardening and grounds maintenance operation.

Using the cloud-based BigChange solution, Envirocare has boosted customer service with improved access to and sharing of time-critical or site-sensitive information.

With field staff using mobile devices to connect to the back-office system, Envirocare has also reduced the time and resources required to quote on new work, report on completed work, issue invoices and respond to customer queries.

Prior to the implementation of BigChange, Envirocare used a number of different systems for scheduling, tracking, site audits and communication. Each system was standalone and sharing information between systems was cumbersome and timely.

“One of the major drivers for change was we wanted a system that could combine different aspects of our existing systems into one single solution,” commented Luke Yates, Project Co-ordinator at Envirocare.

“BigChange does it all – it’s like it’s cherry-picked the best aspects of other systems and combined them into one easy-to-use solution.
Luke Yates, Project Co-ordinator at Envirocare

“Using BigChange we have reduced both the time and resource it takes to do the day-to-day admin tasks,” he continued. “This means we are more responsive to customers when it comes to quotations, invoicing and query resolution. In addition, as everything is stored online and is available to staff 24/7 from any location, we can access site audits and risk assessments as needed and we have customised worksheets to accommodate the varied nature of the work we do.”

Integrated approach

With their Head Office in Lancashire, Envirocare offers a wide range of services including Grounds Maintenance, Hard & Soft Landscaping, Playground Maintenance & Inspections and Tree Works working alongside a number of Property Management Companies, Retail & Industrial Parks and Care Homes.

Envirocare is currently rolling out BigChange, across its franchise network, to improve the management and utilisation of around 100 ground staff nationwide. Envirocare has received 11 consecutive RoSPA Gold Awards for health and safety and prides itself on the quality of care it delivers.

Since implementing the BigChange job management platform, which incorporates customer relationship management (CRM), job scheduling, live tracking, field resource management, job finance and business intelligence, in one simple to use and easy-to-integrate platform, Envirocare has been able to replace a number of disparate systems resulting in a reduction in licensing costs and a more integrated approach to job management.

The complete job management platform, BigChange is also supporting Envirocare’s impressive health and safety policy with vehicle checks and real-time tracking including driver behaviour alerts.

Envirocare engineer and van — An Envirocare engineer prepares his next job using BigChange whilst standing by his van.

BigChange elevates green ambitions for VM Elevators

Posted on 30 June 202217 July 2022 by Martin Port

VM Elevators, a premium, independent lift and escalator services provider, is boosting its green credentials using BigChange job management software.

Using the cloud-based platform, VME delivers 100 per cent of its client reports electronically and has moved its business to an entirely paperless system.

Intelligent scheduling and routing, and collaboration with other BigChange users through the BigChange Network, is also improving efficiency and reducing mileage whilst live vehicle tracking, complete with driver behaviour alerts, promotes greener driving across the fleet of mobile service engineers.

These benefits have combined to save VME more than £120,000 per year and reduced its administrative resource by 80 per cent.

“Here at VM Elevators we care!” commented Simon Whitbread, CEO of VM Elevators. “We care about the people who work for us, the people we work for and the world in which we inhabit. BigChange helps us turn this attitude into action; with workable solutions that deliver tangible benefits for our employees, our clients and the environment.

“Using BigChange we have eliminated paper from our business model. This not only saves trees, it saves printing costs, it saves on the amount of office space we have to heat and light and it reduces journeys backwards and forwards to pick-up or drop-off reports. We are also reducing harmful emissions with home working, advanced scheduling and sharing of resources with other BigChange users. These are real savings for both the planet and the business.”
Simon Whitebread, CEO of VM Elevators

VM Elevators was established in London in 2008 and has since grown to a nationwide company serving more than 50 locations across the UK. VME provides a fully ‘turnkey’ solution, including new installations, modernisation, maintenance, repair and 24/7 call-out assistance, for lifts and escalators within virtually any setting including commercial, industrial, public sector and residential.

Since implementing the BigChange job management platform, which incorporates customer relationship management (CRM), job scheduling, live tracking, field resource management, job finance and business intelligence, in one simple to use and easy-to-integrate platform, VME has eliminated paper from its operation with digital job cards, automated completion reports and an online library of risk assessments, service histories and method statements.

Intelligent scheduling reduces unnecessary mileage, reducing emissions and improving productivity, and live vehicle tracking, complete with driver behaviour alerts promotes greener driving speeds and reduced idling, braking and harsh accelerating.

“BigChange has been pivotal in helping us work towards a greener future,” Simon Whitbread concluded. “It has also given us greater freedom as to how we work, where and when we work which is something our team embraces.”

VME using BigChange software on screens. — VME using BigChange software on-screen

BigChange drives growth at SC Duncan Heating and Plumbing

Posted on 22 June 2022 by Martin Port

The exponential growth of a Hertfordshire-based heating, plumbing and electrical business has been driven by field service management software from BigChange.

By equipping engineers with mobile devices, connected in real-time to a centralised job management system, SC Duncan Heating Plumbing and Electrical has fuelled efficiency gains and boosted customer service levels. This has resulted in an 8-fold increase in its workforce and has allowed the company to expand its operation to service domestic customers and extend into renovation and general building services. As a result, SC Duncan has quickly established itself as one of Hertfordshire’s premier private residential property services businesses.

“I have a background working in large service companies, using a number of bespoke and off-the-shelf systems – good and bad! To underpin our expansion, it was clear we needed an all-encompassing piece of software that could assist with every aspect of the customer journey,” commented James Tranham, Managing Director of SC Duncan. “So, the first thing I did was to engage with job management software providers and seek recommendations from other users. I knew I needed a solution that put the customer at the heart of every aspect of the system, yet also had the regulatory and compliance aspect rigidly embedded in all its workflows.

“I am thankful to say I picked BigChange, which has been fantastic from the outset. BigChange has everything we need – a complete solution for the customer journey from booking and confirming appointments right through to invoicing. The reporting is also excellent, but the overall winning aspect is its simplicity.”
James Tranham, Managing Director, SC Duncan

SC Duncan was originally founded by Samuel Campbell Duncan in Stevenage in 1973. With increasing demand from private customers, James Tranham joined Samuel’s grandson John to form SC Duncan Heating Plumbing and Electrical and more recently SC Duncan Construction. SC Duncan implemented the BigChange job management platform, which incorporates customer relationship management (CRM), job scheduling, live tracking, field resource management, job finance and business intelligence in one simple to use and easy-to-integrate platform, to support its business transition.

“We pride ourselves on delivering a traditional local service underpinned by cutting edge modern delivery and BigChange is at the heart of this,” Tranham concluded. “As we continue to increase the of range services we provide and the geographic area we cover we know that BigChange will be with us at every step.”