BigChange All-in-One Management System Delivers Improved Service for D-tox
Portable sanitation providers D-tox have rolled out a real-time mobile and office management system to eliminate paperwork and boost productivity.
The 5 in 1 system from BigChange incorporates mobile apps running on rugged tablets and vehicle tracking, live connected to back office software for job scheduling, CRM, invoicing and management reporting.
Entirely cloud-based and seamlessly integrated, the solution from BigChange has replaced three separate systems and added new levels of automation for the business.
Established for 25 years, D-tox provides portable toilet and welfare facility products and services, with tankered liquid waste collection and non-potable water delivery. Servicing construction sites, outdoor festivals, shows and events, the West Midlands based company operates a fleet of effluent tankers and smaller vehicles for servicing, delivering and collecting portable units.
Christian Heritage, Managing Director of D-tox, comments:
“We realised several years back that we wanted to move to electronic POD’s and remove the need for paper notes, after a couple of years searching for a suitable system we found Big Change and have been actively using the system since then.”
BigChange integrates with Inspire, the hire management system used for invoicing equipment hire jobs. However BigChange handles the complete business process with call details entered into the system for job scheduling, routing with optimised allocation to vehicles and drivers.
“The good thing about BigChange is that it ticks more boxes that anything else on the market. What we really want is a single system to do everything, simply and seamlessly. And that’s what BigChange does,”
“With our hire system unable to handle jobs such as tank empties, BigChange was easily configured to manage all non-hire jobs including the invoicing.”
D-Tox drivers receive their daily jobs on their Samsung tablets running JobWatch; the BigChange mobile worker solution. Providing Google Maps navigation to site, electronic job sheets and time sheets, a JobWatch workflow takes the driver through steps that include risk assessment, photo capture and POD with customer signature sign off.
“BigChange is a great management tool. By giving us instant access to all the information we need, when we need it, it greatly reduces our response time for customer queries. Any system that helps raise our levels of customer service is a great bonus.”
“We can instantly see any unallocated or incomplete jobs and crucially invoicing is linked directly to the work so as soon a job is complete we can invoice. Ultimately this means jobs cannot be invoiced unless they have been completed.”
“There are several aspects of the system that we are still looking to utilise more and these include the customer portals and job collaboration. When we have implemented these parts fully we hope to allow our customers to view their booked in jobs and PODs online. The collaboration tool will be a great asset as it allows other companies using BigChange to work with us when they want us to service units on their behalf.”
“We are impressed with BigChange, they seem to be constantly innovating and when we ask for things they listen and get on with developing the system. Like many family owned and operated business D-tox pride ourselves on our service levels and BigChange has really helped us improve in this area.”