CEO’s Blog – The BigChange year in review

Posted on 19 December 201817 June 2022 by Martin Port

As this year draws to a close, I’d like to post an update about all we’ve achieved at BigChange in 2018.

Our financial performance

I’m delighted to announce this has been another year of stellar growth for the company. Sales are up by an incredible 65% year-on-year and we now have more than 20,000 active subscribers on our platform.

We signed an impressive £16m-worth of new business contracts this year, which is bang on target. Our lack of customer churn also brings me great satisfaction. We have lost just 1.5pc of of our JobWatch subscriber base in the last 6 years, which proves that we’re consistently delighting clients existing and new. On average, we deliver a return on investment of £15 for every £1 spent.

Our sales performance has landed us some great awards. I was very proud that Bigchange came 49th in the Sunday Times Tech Track this year. We are also one of Deloitte’s Fast 50 yet again, a ranking of the fastest growing technology firms in the UK. As BigChange moves from start-up to scale-up, we’ve also managed to boost profitability by nearly 300% to hit £1.4m.

Charitable work

Building a profitable business has enabled BigChange to make significant charitable donations. We don’t stick to a set figure each year but I like to give a minimum of 10pc of profit to great causes. This year, we managed to do a little better than that: we gave more than £200,000 to charity in 2018.

One of my personal highlights this year was visiting Zambia with Transaid back in March. BigChange is a corporate partner and I visited Serenje, where Transaid is doing life-saving work, improving road safety and facilitating the transport of crucial medicines. Bicycle Ambulances can now get people to medical centres quickly and easily, reducing deaths dramatically.

My time in Zambia reminded me to be grateful for all the blessings we take for granted. The people there live without luxury and yet were some of the happiest individuals I’ve ever met.

I’ve also loved working with racing driver Nic Hamilton on Leaders for Life www.bigchangeapps.com/leadersforlife , an initiative to help encourage road safety across the UK. I’m excited to sponsor him next year, as he moves into the next phase of his racing career.

Our people

We’ve expanded our team by 60pc to hit more than 100 people in 2018. I’ve been so impressed by the calibre of our new recruits, but it’s also important to say that the colleagues who have been with us for years – some since day one – continue to flourish and learn new skills as the company grows. It’s given me immense pleasure to see great people rise through the ranks here. Our office move ensures we have space for many new team members, as we start to work with larger and more complex customers. We have also now appointed a new head of HR, Sonal, who will help us to continue finding and hiring great people in 2019.

The future

The end of the year is a great time to reflect on all we’ve achieved but let me assure you, my feet are firmly on the ground. I’m already looking forward to 2019, and all our bold plans for growth. We’re hoping to hit £25m in new contract wins next year, and we want to invest even more into charitable activities. We’re expanding geographically all the time, and next year hope to announce a new presence in the US and Germany, as well as our operations in France, Israel and Cyprus.

Not all smooth sailing

This has been a tough year for me personally. I lost my mum recently, which hit the whole family very hard. As any entrepreneur will know, it’s hard to grieve when you’re also building a fast-growth company. My wonderful wife and children were a great comfort to me and encouraged me to cut down my working hours, which was the right thing to do. One of the most important lessons I’ve learned this year is that family is precious, and we all need to do more to make sure we’re making time for loved ones.

I was also very sad to hear of the passing of Jayne Gray, the Transaid fundraiser who was tragically killed during a charity bike ride in September. My thoughts are with her family.

A message to our customers and colleagues

I just want to say a massive thank you to all our loyal customers. Your support and feedback has been the secret to our success this year. I see you all as our partners rather than customers. I promise to keep doing all I can to make life easier for you, and help you ditch that inefficient paperwork, and cut down on all your plate spinning. That’s the vision that underpins all we do here at BigChange.

To my incredibly loyal team: where to start? You’ve all gone above and beyond this year, and I’m so proud of all we’ve achieved together. I’m consistently impressed by the way colleagues go the extra mile. Even during tough times, everyone pulls together and treats every challenge as an opportunity to learn and improve. It’s inspiring to be around you all.

And finally, thank you to all of you who have been following my posts on LinkedIn this year. I’ve loved hearing all your comments and feedback. Since I started this blog series, my posts have received more than 3,000 likes and shares. Thank you so much for the ongoing support.

That’s all from me for now. Season’s greetings to you all. Have a happy, healthy and prosperous new year.

Martin Port
Founder & CEO

CEO’s Blog – Are you ignoring this loyal and committed talent pool?

Posted on 10 December 201816 June 2022 by Martin Port

If you Google “Should I hire friends and family?” you will be confronted with pages of cautionary tales about why this is the worst idea ever. They’ll take advantage, says one entrepreneur. You have no leverage, says another. You can destroy relationships, according to a third.

As usual, I’m going to be controversial and say, that’s all nonsense. Hiring friends, family, and people from your community is the best way to grow a business.

I love employing people I know. If you know an individual, that’s half the battle won. You know their character, their strengths and weaknesses. Over the last 20 years, I’ve been employing more and more people from my community, friendship circle and family.

For example, BigChange wouldn’t be where it is today without the incredible contributions from my wife, Amanda, and my brother, Anthony. Also not to forget the Scully family Andrew, James & Lauren.

When I tell people that Amanda and I have been in business together for 16 years, they tend to be shocked… “How can you work with your wife?” I can honestly say: it’s been a breeze. She’s my marketing director and a major asset in the business; she spots things that I miss. And she’s tenacious. If she doesn’t agree with my decision, she won’t just drop it. We’ll be debating all weekend long. She’s not just a director in the business: she holds the same number of shares as I do so she’s a true partner.

My brother started out in new business development and is now the cornerstone of our renewals team. He does an incredible job and I sleep easy knowing that he is handling the crucial job of keeping existing customers happy.

Out of the 100 colleagues in the company, about 75 are people I know, whether that’s through my synagogue (there are three rabbis working here!), an impressive young woman that I met on reception at a local hotel, or a family friend. My sales director’s father was my former manager when I was 14 and worked as a shop assistant at a clothing retailer! An additional 25 colleagues are people I’ve worked with in the past.

One of the major benefits of working with people you know is that they understand you. They know how I operate and don’t have to adapt to my management style.

Of course, you do need to stick to some important rules when employing friends and family.

Firstly, you have to commit to absolute transparency. If you have bad news, don’t try and dress it up differently. Be open about what you expect, and about your plans. This isn’t always easy. During the 2008 banking crisis, I had to let 60 people go from my previous business. We were under pressure from the bank and had to cut costs quickly. It’s really hard to put people you know through a process like that but I was completely upfront about what was happening and why, and everyone understood.

Second, always follow through on your promises. You can’t be the kind of boss who makes outlandish claims and then reneges. That’s a sure-fire to lose people’s respect, both personally and professionally. Bad bosses hide behind ambiguity; don’t let that be you.

Finally, never give people you know preferential treatment. When thinking about the benefits of employing friends and family, I almost wrote that they are more loyal. But then I realised that’s not actually a fair statement: all my employees are loyal, dedicated and go the extra mile. They aren’t somehow more committed just because we met at a party a few years ago. This is why you need to make sure you don’t allow nepotism to creep into your organisation. Meritocracy rules at BigChange.

And if you employ a friend or family member and things aren’t going so great, what do you do then? This is a question that everyone asks. I can honestly say that this rarely – if ever – happens. But if it does, I have the ultimate weapon. I call their wife or partner. Usually their spouse will listen to the issue, and it will be resolved by the time Monday morning rolls back around. It’s not politically correct but it works!

So make sure you’re not missing out on some truly great people. Think about how your friends, your relations and the people in your community could fit into your organisation. It could be the best thing you ever do.

Martin Port
Founder & CEO

CEO’s Blog – Get to the future faster visit BigChange in Hall 3 Stand 3B71

Posted on 2 December 201817 June 2022 by Martin Port

JobWatch is a revolution. It lets you plan, manage, track and schedule your mobile workforce, without the need for inefficient paperwork. Your people will love it your customers will notice a real difference.

BigChange by name, BigChange by nature. JobWatch will deliver tangible benefits. From reducing the time it takes to raise an invoice to boosting productivity and utilisation, your business will reap a big change to its bottom line. Visit our website

Martin Port
Founder & CEO

CEO’s Blog – Anna, from Hungary, you’re a customer service hero

Posted on 2 December 201816 June 2022 by Martin Port

On a flight back from Marseille last week, I experienced some of the best customer service of my career. It happened while flying EasyJet to London Gatwick.

I wanted a snack but, as some of you may know, I’m on a diet https://www.linkedin.com/pulse/60-pounds-heavier-reality-being-start-up-founder-martin-port/. When I scanned the menu, I quickly realised there was nothing healthy on offer. I called the stewardess over to complain. Her name was Anna and she was (rather fittingly) from Hungary.

I asked why there were no low-calorie options on the menu and she apologised and said that was all they had. Any other day, that would have been the end of it, and I would have gone hungry. But she returned a few minutes later, carrying a fruit pack with sliced apple and grapes. She’d taken it out of her own lunch box. She wouldn’t accept any money for it.

This was an example of a tricky customer– me – asking for something out of the ordinary. I warned Anna when she came over that I wasn’t going to be easy to please. She laughed and said there’s no such thing as an easy customer these days.

The experience got me thinking about customer service, and how we at BigChange can go even further for our loyal customers. In this digital age, you must never say “no” to your clients, or ignore feedback. But it can be hard, as a medium sized business, to accommodate difficult requests.

For example, we are constantly looking to improve our mobile workforce management software. According to a recent Gartner report, 70pc of organisations will cite customer satisfaction as a primary benefit derived from implementing field service management by 2020, up from 50pc today. This is why we maintain an open dialogue with customers about the kinds of tweaks they’d like to see implemented. We get a lot of praise for the system we’ve built but that doesn’t mean we don’t want to make it even better.

No two businesses are exactly the same, so we have compiled a wish list with about a thousand different ideas from across our customer base. We have an incredible development team that works wonders, considering our size, but we can’t always action these tweaks as fast as we’d like.

This is a hard thing to communicate to customers. I recently intercepted an email from a colleague regarding one of their development requests. My colleague was polite but firm, telling the client that their request was unlikely to be actioned any time soon. I almost had a heart attack. I quickly responded, thanking the client for their feedback and saying instead that we consider all requests and will update them when their idea moves to the development phase. I added that if I could be of any further assistance, they shouldn’t hesitate to email or call me.

We have lots of “Annas” here at BigChange and I want to help these stellar individuals to go the extra mile. This is why we have a new policy whereby a software development can be boosted to the top of the pile if customers vote to prioritise it. It’s a way to help my people explain the development process, and help customers to feel engaged and involved along the journey. It’s just another way to show that we’re serious about customer service.

I learned about meeting unique customer demands the hard way. When I ran my craft bakery business, Kroustie, each order was slightly different. We baked rolls to order and some chefs liked them flat, some puffy, some dense, some light. This meant I had to divide up each batch to ensure each customer got exactly what they wanted. It was an important lesson in keeping everyone happy.

Just like those bread rolls, none of our BigChange customers are identical. We continually improve our service to suit their individual needs as we grow but it’s an ongoing challenge.

I could write a book on this subject but I have an important task to complete. I need to go to EasyJet’s website to write a letter of recommendation about Anna from Hungary. I’m hoping that her quick thinking and compassion will be recognised by the company, and that a promotion or bonus is on the way. After all, to truly build a great customer service culture, we need to help the Annas in all of our organisations.

She made a real impression on me. From now on, when faced with a tricky customer request, I will always ask myself: what would Anna do?

Martin Port
Founder & CEO

CEO’s Blog – Nailing business travel: an entrepreneur’s guide

Posted on 2 December 201816 June 2022 by Martin Port

I am always on the move. Whether it’s by plane, train or automobile, rarely a week goes by when I’m not travelling to some foreign country or new city.

This lifestyle has led to some pretty hair-raising situations over the years. On a trip to Bucharest in Romania a few years back, the cab driver rigged the meter to charge me double the going rate, and then proceeded to offer me every illegal drug under the sun, and tried to drive me to a brothel.

Last week, I caught an Uber in London. The driver was either drunk or under the influence of some other substance, and suffered from chronic road rage, getting into fights every passing motorist as he weaved in and out of traffic. If that wasn’t bad enough, the car’s warning lights were on. A message on the dashboard said clearly: “Check hybrid system. Stop the vehicle in a safe place.” He just kept on driving.

Some of these horror stories were unavoidable: I was in the wrong place at the wrong time – or just unlucky. But it’s got me thinking about some of the business travel hacks that I’ve picked up over the years, which either make journeys cheaper, easier or safer. Some, I wish I’d found out about years ago.

So here is my early festive gift to you all: a comprehensive list of all the tips I’ve found useful. May all your journeys be fruitful, safe and enjoyable.

Beware hotel booking platforms

As a VAT-registered business, BigChange is able to claim VAT back on certain expenses, such as booking hotel rooms for business trips. But platforms like Booking.com, which is based in the Netherlands, do not allow you to claim back VAT. This means that even though you might get a 15% discount on your room, you’re still out of pocket because that’s less than the 20% VAT you can’t claim. My tip? Find the room and hotel you want and then call the hotel and see if you can get the same rate. By booking direct, you could both land a discount and be able to make the VAT claim. Win, win.

Airport lounges

If you’re a start-up founder, or you’re bootstrapping your business, it’s unlikely that you are flying first class when you travel. But this doesn’t mean you have to miss out on the benefits of the airport lounge. For between £20 and £30, you can buy one-off access, and work in peace before your flight with proper wifi and a decent meal. When you arrive calm and refreshed for your meeting, you’ll know it’s worth it.

Get an Amex

Use your personal Amex for all your business purchases, and then claim it back, or get a dedicated business Amex. American Express lets you collect air miles as you spend, and these can come in useful for both business travel and the odd holiday. Best of all, these air miles don’t count as a “benefit in kind” according to HMRC. Here’s the paper on it, in case you don’t believe me: https://www.gov.uk/hmrc-internal-manuals/employment-income-manual/eim21618

One colleague at BigChange has amassed over a million air miles to date. His top tip: only use the Amex for purchases where there’s no card fee, otherwise you end up landed with unnecessary charges.

Credit, not debit

When you check in to a foreign hotel, never hand over your debit card at the reception desk. When they run their pre-authorisation transaction, sometimes putting as much as £400 on hold from your account, you then can’t access that money. Even worse, when you come to pay for your room, the charge is processed on top of the pre-authorisation amount, and you may have to wait up to 10 days for that money to be unfrozen. That’s fine if you have lots of cash but if you’re not feeling so flush, you’re better off using a credit card.

Never pay full whack for rail travel

If you haven’t heard of split ticketing yet, this is your lucky day. On sites like raileasy.co.uk or trainsplit.com, you can plug in your journey details and it will charge you a fare that is up to 30% cheaper than booking direct. You can often travel first class for the same amount as a standard fare. It does this by allocating a series of tickets, rather than one direct fare. This means you may end up with as many as 12 tickets when you go to print out your order but it’s worth the extra hassle of more tickets for the saving.

Disability perks

I recently found out that being hearing impaired (I have 70% hearing loss) entitles me and another person to 30% off our rail travel. You simply have to register for a disability card, and then you can access the saving. Apply here: https://www.disabledpersons-railcard.co.uk

I hope you’ve found these tips useful. If you have any great ones to add to the list, please post them below.

Martin Port
Founder & CEO

BigChange Cleans Up With an All-In-One System for CleanSafe

Posted on 1 December 2018 by Martin Port

Emergency clean-up company CleanSafe has transformed its business with an end-to-end management system from BigChange.

The cloud-based system combines back office management, customer service and accounting functions with live fleet monitoring and the latest mobile working technology. CleanSafe field technicians have been equipped with rugged Samsung tablets running JobWatch; the BigChange system that provides apps for paperless mobile working.

Armed with JobWatch, 70 CleanSafe field technicians provide a 24/7 emergency cleaning and restoration service with a 2 hour response time. CleanSafe operates nationally from headquarters in Surrey with regional offices in Cannock, Manchester and Livingston. CleanSafe is part of the SafeGroup, who also operate waste management, pest control and Legionella prevention reactive and planned services.

CleanSafe has implemented BigChange as a complete management solution, handling the entire business process from customer call to invoicing. Calls are handled within a CRM application which in turn links a job scheduler and route planner, with allocated jobs being posted to the appropriate field resource. Jobs are listed on the technician’s tablet that provide navigation to site and apps for safety, job management and reporting; eliminating all paperwork.

Caroline Bigg, Finance Director, CleanSafe, comments:

“With BigChange we are completely paperless and that provides big benefits in efficiency and productivity.”

“We are a reactive business and the system helps considerably; our technicians no longer need to report to the office and during the day we can dynamically reschedule to optimise the mobile operation and improve response times.”

All CleanSafe vans are fitted with BigChange satellite tracking that not only provides real time location to keep customer services up to date on each job, but also allows driver monitoring to encourage safer driving.

Bigg explains:

“BigChange provides a wealth of data that we simply didn’t have before and that means we can closely monitor and improve our performance across the board.”

“BigChange is a true end to end solution with everything completely integrated and that is tremendously beneficial as it means we can work fast and efficiently; no more paper, no more data entry, fewer customer queries and quicker invoicing.”

Bigg adds:

“We reckon BigChange saves up to two hours a day that we previously spent trying to sort out the day’s work and administration. All in all that probably equates to an extra job a day for a number of our operatives. Annually that equates to over a million pounds of extra income.”

Previously with their paper-based system it used to take CleanSafe up to a week to raise invoices. Now with real time and accurate reporting from technicians at the end of a job, invoices can be raised within 24 hours.

Steve Broughton, CleanSafe’s Managing Director, says:

“The combination of tracking data, customer signature capture and before and after photographs mean that we have irrefutable evidence of every job completed. With the paperless, real time reporting we can invoice immediately and customers know what they will be invoiced. So from my perspective the biggest benefit of BigChange is simply that it allows us to invoice correctly and quickly and that means we get paid on time. It’s good for business”

Broughton adds:

“Large corporates typically spend hundreds of thousands of pounds developing their own IT systems to meet their business needs. What BigChange has done is built that system but for everyone. And it’s accessible and adaptable for different businesses. For SME’s this is fantastic as we can compete on a completely level planning field. We know that we can meet all of the business needs – from service delivery to compliance – with one affordable system.”

CEO’s Blog – Scouting the world’s top start-up talent

Posted on 25 November 201817 June 2022 by Martin Port

When was the last time you packed a bag, said goodbye to the office, and went in search of the truly exciting new ventures that could change the world?

That’s a trick question. I know that most of us are far too busy. And anyway, how would you know where to start? This is why I was honoured and delighted to be invited on a recent technology mission that made that dream come true.

Last week, I joined executives from MasterCard, British Airways owner IAG, and Citibank on a trip to Israel to meet some of the entrepreneurs building outstanding businesses there. The two and a half day trip started in Jerusalem and ended in Tel Aviv. It was a whirlwind tour, organised by UK Israel Business, packed with meetings and seminars designed to foster new trade links and show off the nation’s top talent.

I must have met about 30 brilliant entrepreneurs over the course of the mission. I can honestly say it was one of the most inspirational things I’ve done in my life.

I’d like to tell you all a little about the people I met and the incredible ventures that I discovered on this journey. I hope that you too will feel inspired – and perhaps pack that bag and go in search of your own inspiration too.

The Startup Nation

Israel is an extraordinary startup ecosystem. With a population of just 8.7m, the nation achieves twice the level of startup investment than any other country in the world. The unique Israeli Defence Forces (IDF) model means that conscripts are trained in all kinds of skills that help spur innovation. Professor Eugene Kandel, chief executive of Startup Nation Central, explained to me that IDF also has an unusual approach to military training. People are encouraged to question the status quo and make suggestions. No one salutes his or her superiors in the Israeli army, so it’s a hugely different culture. Crucially, soldiers are encouraged to develop their innovations once they leave the army, which helps explain why between 1,100 and 1,380 startups are established in Israel each year.

Tomorrow’s healthcare giants

Dr Yossi Bahagon is the man behind Qure Ventures, a venture capital vehicle that aims to back the start-ups that will revolutionise healthcare. He told me about one new company, which will help make virtual doctor’s appointments even more useful. It has invented a medical device that doubles as a stethoscope and thermometer. In future, you’ll be able to send your readings straight back to the doctor, over Skype, in real-time, to get a precise diagnosis. Imagine how much time and money that could save our NHS?

Then there was Ziv Aviram, whose hi-tech glasses are about to significantly improve the lives of the blind and visually impaired people across the world. The glasses can sense colour and describe the outside world to the user – they can even read a newspaper. Orcam Technologies is Aviram’s second venture; he sold his first, Mobileye, to Intel for $15.3bn.

When business trumps politics

Nothing saddens me more than the ongoing clashes between Israel and the Palestinian people, which is why I think the work of venture capital firm Sadara founded by an Israeli Jew and Arab Palestinian is so important to publicise. It’s a $30m fund that invests solely into Palestinian tech companies, helping to combat unemployment – in the West Bank & Gaza – and building links between the two. It has already made six investments and is backed by the likes of Google, George Soros and Cisco. This was an important reminder of the role business can play in international relations and helping to make the world a better place.

As an entrepreneur, you only know your own business and your sector. This was a rare opportunity to step outside my comfort zone and see what brilliant innovations are out there. If you can, talk to embassies, trade bodies and start-up organisations and see if you too can take part in a delegation like this one. I promise you won’t regret it.

These are just a handful of highlights from the trip. To find out more, drop me a line or visit https://ukisrael.biz/

Martin Port
Founder & CEO

Sherwoods Builds a Business Case for a BigChange One-Stop Management System

Posted on 20 November 2018 by Martin Port

Sherwoods, the FM building services company, has assisted its business with a 5 in 1 mobile management system from BigChange.

Sherwoods’ field service engineers are equipped with the latest ruggedised tablets running a completely paper-free system. The mobiles are live connected to the cloud hosting a complete management solution from BigChange that covers everything from CRM to routing, purchasing, job scheduling, certification and invoicing.

Founded in 1970, with a 48 year history and still family owned, Sherwoods provides a genuine one-stop-shop range of services and has grown to become one of the fastest growing sustainable FM building services providers, covering all of the South West UK. The company has grown organically with successful apprenticeships underpinning growth.

Kevin Sherwood, Managing Director of Sherwoods, comments:

“We invest in people as our primary focus, our people are everything. They are central to our success and our future. Many of our key people started with us as apprentices, with 2 of these apprentices now Directors and owners.”

“By coincidence it was the BBC show The Apprentice that increased our interest in BigChange when we read one of the show’s winners set up a new business utilising BigChange. We also discovered that the Marketing Manager at BigChange also starred on the show.”

Sherwoods has long been an early adopter of technology with vehicle tracking first employed back in 2003, and digital service management software and PDAs employed across all operations since 2007.

Sherwood explains:

“When we saw BigChange for the first time we realised that the JobWatch apps could really help us make a positive difference, and assist our mission to become the FM Building services partner and employer of choice across the UK Southwest region.”

“The BigChange team understood logistics and why real time, open, accessible, transparent and visible information is vital to us continuously improving communication, managing compliance and risk, and delivering the best service experience possible for everyone involved throughout the life of a job.”

Sherwoods has a 35-strong team of mobile field engineers, residing across the region and working from home providing comprehensive coverage across the UK South West region, including Hampshire, Bristol, South Wales and Cornwall and all postcodes in between. Services include Compliance, PPM, Project, planned & reactive maintenance 24-7 365 days a year.

Being a true one-stop-shop, the Sherwoods’ multi-skilled, in-house directly employed team of 50 take care of everything from a permanently manned Opsdesk, roofing, electrical, plumbing, drainage, gas, oil, LPG, HVAC and all exterior and interior building fabric. ‘Roof to Drains and everything in between’

Sherwoods’ mobile field engineers use JobWatch for everything from timesheets, jobsheets, signature capture and certification – with photographs. JobWatch is used 100% of the time to provide an evidential record of all works, with GDPR compliant, real time data, always available online.

Sherwood added:

“We really like the fact that with JobWatch we write our own workflows and customise it for everything we do. It is a flexible system and being a cloud service, it allows us to grow in line with our sustainability agenda without being burdened by IT capability or capacity.”

“The apps and tracking are only one part of what BigChange provides; it is a complete end-to-end solution. BigChange like to call it a 5 in 1 system but it is actually a lot more than that. For us it provides a seamless solution between our office, field, client and suppliers, that is used all the way from initial customer enquiry through all communication to resource management, procurement, service delivery, KPI reporting and invoicing.”

With conservative plans to double the business turnover by 2022, Sherwoods work with private and public organisations, with a diversity of clients and sectors that include local, regional, national and international brands.

Sherwood states:

“Our company values are to be adaptable, fun, honest and committed; we live and breathe these values. Those are values we see in BigChange as well, and it makes for a good partnership.”

“The team at BigChange are open and transparent and they want their clients to talk to each other to improve each business and their product. JobWatch facilitates our mission and vision and shows our values providing data that is open and accessible. We share GDPR compliant data with our clients; nothing hidden, we are completely transparent, building trust which is also completely central to everything we do, and always will be.”

CEO’s Blog – Theresa May deserves respect for handling of Brexit rebels

Posted on 19 November 201817 June 2022 by Martin Port

It’s been a hell of a week for Theresa May. It was like watching a political soap opera, seeing her MPs mount a full-scale rebellion.

On the 15th November, seven ministers resigned, citing her draft Brexit deal as the final straw. The letters calling for a vote of no confidence are piling up. Despite all of this pressure, she has coolly and calmly pressed on with her deal as though nothing’s happened.

Whatever your feelings about Brexit, the fact is that we’ve had two years of uncertainty because of the decision to leave the European Union. May clearly doesn’t want to have two more years of sluggish growth and muted productivity. She’s a Remainer, but she is also a pragmatist and wants to do the best thing for this country. I’m watching her systematically cut out all the noise – the noise of resignations and political dissent – and focus on her strategy.

I think that a lot of business owners like me will have a newfound respect for the Prime Minister after events of the past week. As an entrepreneur, you are the captain of your ship. You ask questions, and listen to what people think but at the end of the day, the buck stops with you. May is acting like the chief executive of UK plc and you have to respect that.

As a business owner, you need to bring people on a journey with you. You need to inspire and lead your team. May tried to do that, when she presented her deal at Chequers. But if they can’t get on board with your plans, then they need to go – either to resign or be fired. Again, she has accepted the losses without batting an eyelid because she knows those people don’t belong on the journey any more.

Watching Boris Johnson in his dogged pursuit of power has showed May in a new light. She’s not putting on a show. She doesn’t care what people think of her. She wants to do her best for this nation, no matter how much she suffers in the process. Our politicians should be in power to serve the nation, and not for personal gain.

In business, you are similarly committed to the health of your organisation. This is why you see entrepreneurs making huge personal sacrifices, even stepping down if they are no longer the right person to lead.

As a nation, we need to accept that May probably knows more about the ins and outs of Brexit than any of us do. She’s had face-to-face meetings with all the major players in this saga. She’s been in the thick of it for two long years. And she believes that this is the right course of action. When you run a company, you have to go with your gut feeling. At BigChange we have rules and process and governance but if I need to make a quick decision, I can.

BigChange All-in-One Management System Delivers Improved Service for D-tox

Posted on 14 November 2018 by Martin Port

Portable sanitation providers D-tox have rolled out a real-time mobile and office management system to eliminate paperwork and boost productivity.

The 5 in 1 system from BigChange incorporates mobile apps running on rugged tablets and vehicle tracking, live connected to back office software for job scheduling, CRM, invoicing and management reporting.

Entirely cloud-based and seamlessly integrated, the solution from BigChange has replaced three separate systems and added new levels of automation for the business.

Established for 25 years, D-tox provides portable toilet and welfare facility products and services, with tankered liquid waste collection and non-potable water delivery. Servicing construction sites, outdoor festivals, shows and events, the West Midlands based company operates a fleet of effluent tankers and smaller vehicles for servicing, delivering and collecting portable units.

Christian Heritage, Managing Director of D-tox, comments:

“We realised several years back that we wanted to move to electronic POD’s and remove the need for paper notes, after a couple of years searching for a suitable system we found Big Change and have been actively using the system since then.”

BigChange integrates with Inspire, the hire management system used for invoicing equipment hire jobs. However BigChange handles the complete business process with call details entered into the system for job scheduling, routing with optimised allocation to vehicles and drivers.

Heritage explains:

“The good thing about BigChange is that it ticks more boxes that anything else on the market. What we really want is a single system to do everything, simply and seamlessly. And that’s what BigChange does,”

“With our hire system unable to handle jobs such as tank empties, BigChange was easily configured to manage all non-hire jobs including the invoicing.”

D-Tox drivers receive their daily jobs on their Samsung tablets running JobWatch; the BigChange mobile worker solution. Providing Google Maps navigation to site, electronic job sheets and time sheets, a JobWatch workflow takes the driver through steps that include risk assessment, photo capture and POD with customer signature sign off.

Heritage added:

“BigChange is a great management tool. By giving us instant access to all the information we need, when we need it, it greatly reduces our response time for customer queries. Any system that helps raise our levels of customer service is a great bonus.”

“We can instantly see any unallocated or incomplete jobs and crucially invoicing is linked directly to the work so as soon a job is complete we can invoice. Ultimately this means jobs cannot be invoiced unless they have been completed.”

Heritage continued:

“There are several aspects of the system that we are still looking to utilise more and these include the customer portals and job collaboration. When we have implemented these parts fully we hope to allow our customers to view their booked in jobs and PODs online. The collaboration tool will be a great asset as it allows other companies using BigChange to work with us when they want us to service units on their behalf.”

Heritage colcludes:

“We are impressed with BigChange, they seem to be constantly innovating and when we ask for things they listen and get on with developing the system. Like many family owned and operated business D-tox pride ourselves on our service levels and BigChange has really helped us improve in this area.”